Watch out for this insurer

Bryte Insurance *** - THIRD PARTY DEPT Sent email 6th June 2022 *** Claim Number ***/06/22 SPOKE TO Fulufhelo Muambadzi who escalated to ?? - Emailed 15/6 enquiring status 28/06/22 Spoke to Brian – put me to Nono (Ntokolono) *** who deals with assessor. He was busy and will call me back urgently. He didn’t. Emailed 29/6 enquiring status 01/07/22 Called Nono – busy Emails (15/6 - 29/6 – 11/7 – 12/7 x2) Letlhogonolo Mfisa Claims Specialist +***6 / *** 12th July finally sent email in anger to ***, ***, *** (broker who also hasn’t rep**** to Bryte) 18th July – no answer yet – tried calling *** *** She’s not available but Musa said he would ask NM to call me. 18th July I finally wrote a Hello Peter review. 19th July called – Nompucuko not available again. Asked for a manager – phone rang and rang and ….eventually advised its Christopher Rapana – tried to call his number but went through to voicemail. Reposted Hello Peter review – they had responded asking me to call customer care but failed to give me a customer care number or email address. Called again and asked to be put through to customer care – Phone just rings – tried to put me through to Sampi in complaints but busy (I’ll bet she’s overloaded!!) – left a message with Asina on switchboard (very pleasant) 21st July – received email from Letlhogonolo Mfisa *** – with an insulting offer 26th July - I responded to him disagreeing with the reasons they gave which also contradicted the police report that was made! I proposed a middle ground settlement that would be acceptable......(details omitted) 4th August - Tried to call but no response at all. His Boss name is Nompucuko *** – sent Letlhogonolo and his boss an email. 4ht Aug tried again - Finally spoke to Asina (switchboard) who took my details and will escalate but also tried to put me through to Nompucuko. Phone just sent me back to switchboard. Utter joke.