WAITING 3 WEEKS ALREADY FOR CLAIM TO BE PAID

I submitted a claim through my broker on the 16th of April. It was for my Laptop accidental damage. It is now 3 weeks later and still no answer. They looking for a reason not to pay. My broker approached me end of March saying that we must change insurance companies as this company takes too long to pay out. In January i had my first claim due to water leakage in my roof. I waited over a month for that to pay out. It is as if they do not want to pay out and look for reasons not to. April was my notice month so now they dont want to pay out for my laptop. It is not my fault the claim is legit. Quick to take your money though. BAD BAD SERVICE i will not recommend them to any of my friends.