Urgent Follow-Up on Claim Logged on 23 June 2025 – Unresolved Issues and Lack of Communication

I am writing to express my deep frustration and disappointment regarding the handling of my claim, which was logged on 23 June 2025. It has now been six weeks since the claim was submitted, and despite a meeting with the assessors and my repeated attempts to follow up, I have received no meaningful communication or resolution.

On 26 July, I was scheduled to collect my vehicle, but was unable to do so due to poor workmanship and the undercover not being refitted. I immediately informed Bryte of my dissatisfaction, supported by photographic evidence, and formally requested that my vehicle be transferred to a more capable and reputable repairer. To date, I have received no response or action on this matter.

This experience has been deeply distressing. I have now been without transport for over six weeks, with no alternative assistance offered by Bryte. The very purpose of taking out insurance was to ensure peace of mind and to protect my vehicle from exactly this kind of situation – namely, cheap, substandard repairs that compromise the value and integrity of my vehicle.

I must ask: if you were in my position, would you accept inferior repair work simply because the vehicle is out of warranty? I doubt it.

The lack of urgency, accountability, and empathy shown throughout this process is unacceptable. I expected better from a company entrusted with protecting its clients’ assets.

I now urgently request:

Immediate feedback on the current status of my vehicle and claim A formal explanation for the lack of communication and delay Clarity on whether alternative transport support will be offered, given the extended time without a vehicle