Update: Extremely disappointed with Bryte Insurance

I’m updating my previous review to share the latest on my experience with Bryte Insurance. After waiting over 4 weeks for a reply following my carpal tunnel surgery claim, they finally responded only to inform me they will not reimburse my surgery—despite me explaining the severity of my condition. Even after surgery, I still have numbness in some fingertips, which shows that nerve damage had already occurred.

They say the surgery was not emergent and could have waited until I’m back in South Africa. Had I waited until returning to South Africa, the damage would have been much worse—and Bryte Insurance would have simply shrugged it off. Because why would they care if their cleint has permanent nerve damage!?

I travel to the US every year for the majority of the year, and Bryte Insurance was my go-to provider. After this entire experience—months of pain, delays, and disappointment—I do not feel confident continuing as a client, even though my husband and I pay for coverage every year.