Unpaid Claims after 8 months!

I am extremely disappointed with the service I’ve received from Bryte Insurance.

On 25 August 2025, I visited a doctor at Mary Rutan, which was approved by the WTP team before I even made the appointment. That doctor then referred me to an Orthopaedic specialist at OIO, which was also approved. I submitted all the required statements and medical reports as requested, and I was assured that payments would be handled directly by Bryte.

However, things have been anything but smooth. I continued receiving bills from both institutions and requested proof of payment last year — my email was completely ignored, with no response whatsoever.

I returned to South Africa in November and only came back to the US in April 2026. To my shock, I am STILL receiving billing statements from both Mary Rutan and OIO. It has now been more than 8 months, and these accounts are still not fully settled. This is completely unacceptable and ridiculous.

Bryte has only partially paid Mary Rutan and still owes $367.20, and they owe OIO $104.20. This delay and lack of follow-through is incredibly frustrating. It feels like Bryte is quick to take your money, but when it comes time for them to meet their obligations, there is little to no accountability.

On top of that, trying to get proper assistance from their team has been a struggle. When I contacted them again about the outstanding balances, they didn’t even seem to remember the Mary Rutan claim. I had to explain everything all over again — despite having already submitted all documentation after the initial appointments.

Is it not their responsibility to keep proper records??Why must I repeatedly send emails and re-explain my case when everything was already approved and documented?

I am beyond frustrated and disappointed. This experience has been stressful and time-consuming, and I expected far better from an insurance provider.