Unhappy Client (Claim Number ***2)

We had an accident and Bryte wrote the car off and we needed to get a payout. The accident took place on the 2nd of March 2018 and the payout has still not been done. According to Bryte it is out of their account so the hold up must be with our account (Bryte refuses to send us a proof of payment). Spoke to Mr. Aubert the manager (who has a don't care attitude), call again on the 05 April wanting to speak to Tebogo and i was told she just left her desk (8:05), left a message to call me urgently and i called again at 8:25 and i was told she was on a call. When i asked why didn't she call me, then again i was told she starts at 8:30 after they asked for my name. (I definitely would refer Bryte to anybody). I have referred many people via broker to this company but i am going to send the message out that this is a company that you shouldn't be insuring with. I'm so disappointed and frustrated i have the urge to go to speak out with this issue.