Uncommunicative insurance agency = very bad service

<p>After sending in a third party claim 2 weeks ago, this agency has not even had the decency to acknowledge the receipt of the documents. Yesterday I phoned their Third Party Claim department and was given the consultant, who is dealing with the claim's email address. I still have had no response. The broker for the client of Zurich has also tried to get a response, copying me in all her emails, to no avail. No response = very bad service.</p>