unacceptable service.

On the 26th June I submitted a claim for a broken table. The table was a gift and had fused glass on top. Then Glasfit came to uplift the table for measurements, after 2 days they called me and said they cannot help me. The Glass is an import, the insurer referred me to another glass supplier (the glass guys) and also them they cannot help me. Now Bryte wants to a sub standard glass on my table and I wont accept it. I dont believe such a small claim will the whole 4 weeks to settle. What would happen if I would suffer a big loss. This unacceptable how this insurer is treating me.