Unacceptable Delays and Poor Handling of Claim

My experience with Bryte Insurance has been nothing short of frustrating and unprofessional. It started with them asking me to obtain three quotes to repair my car, which I did. Once I submitted them, they told me the quotes were too expensive and insisted I take the car to their recommended panel beater for another quote. Ironically, this panel beater came back with a quote higher than two out of the three quotes I initially provided.

Then, Bryte decided the panel beaters must use second-hand parts to lower the quote, which seemed like a way to cut corners. They also completely left out the damaged intercooler from the initial quote. After multiple calls and emails over two more weeks, they finally added the intercooler to the quote.

After all this, I was sent papers to sign to get the payout, and they assured me the money would reflect in my account within 72 hours. It has now been eight days, and still no payout. I requested proof of payment (POP) so I could follow up with my bank, and they promised to send it within five minutes. It's now 3 hours later, and still nothing.

Currently, I am sitting on hold with Bryte after trying to call them once again. They answered, recognized it was me, and placed me on hold. As I type this, I have been waiting for 52 minutes and 28 seconds with no communication about my claim.

This level of service is completely unacceptable. I would advise anyone considering Bryte Insurance to think twice – their handling of claims is inefficient, and their communication is abysmal.