KB
Keith B
1 reviews | Active since Feb 2021
16 Feb 2022, 08:21
Travel claims
Recently took extended travel cover underwritten by Bryte insurance. What a waste of money. When selling the policy the cover is not outlined clearly. Essentially they don’t pay for anything so be careful. I had a flight cancelled and was delayed in a foreign country for 2 days. No cover for this was provided. I also found their response times very delayed. Following reports about their legal issues with business interruption claims resulting from Covid, after my experience I’m not surprised. It seems it’s their policy not to pay.
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Replies (2)
Bryte Insurance Company's replyOfficial
16 Feb 2022, 13:03Dear Mr Brodie
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Bryte Insurance Company's reply16 Feb 2022, 13:03
Official
Dear Mr Brodie
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
KB
Keith B's updateReviewer Update
16 Feb 2022, 13:20Bryte have contacted me in this regard. There is still a problem in that their policy is not clear in what is required to claim when you take the policy . So my advise to anyone thinking of travel insurance through Bryte, is to be careful. What they say is not what they mean. Essentially their cover is catered for by the airlines.
KB
Keith B's update16 Feb 2022, 13:20
Reviewer Update
Bryte have contacted me in this regard. There is still a problem in that their policy is not clear in what is required to claim when you take the policy . So my advise to anyone thinking of travel insurance through Bryte, is to be careful. What they say is not what they mean. Essentially their cover is catered for by the airlines.