Third party claims

I have had such a bad experience claiming from this company as a third party! i have been calling this company since August and since i have been receiving no help in fixing my car. the guy assigned to my claim "john Dadswell" has never once contacted me to send me the forms i needed to fill in i had to call and get it from a different guy in a different department. Then emailed their manager called Samantha Sookdeo who was not really helpful too she has sent one email to say they should follow up since she has not followed up if her people have helped me and see how far the claim is .

when ever i called asking to speak to either john or Samantha they are never available.

I have been driving a damaged car since August and we are in September now . I have sent back all the forms and i'm literally in the dark with no updates what so ever. My car is at the company who will be fixing the car i currently have no car and i'm waiting for them to pay out the funds .

This company has given me such terrible service from its own Manger right down to the guy who was assigned my case.