Third party claim

On the 2 February 2015 I had a car drive into the back of me. All the relevant information was supp**** to the to company responsible for the accident on the 4 February 2015. Their financial advisor confirmed that the information was forward onto Zurich on the same date. A week later I followed up with Zurich and was advised that they \had not got to my file yet"- I chose to claim from my own insurance as I cannot wait for my car to be repaired. In April I followed up with my insurance company who advised that Zurich claimed they are waiting for documents from their client. On following up"