KD
Kim D
1 reviews | Active since Apr 2013
07 Sept 2020, 09:26
They quick to sell and unwilling help - unprofessional company
Submitted a claim as STA travel went insolvent, this was rejected immediately Then we submitted under cancellation. also rejected. I cannot get response from Aniqa Jaffer or Maria Karagorna they ignore every email asking for update. My husband called Aniqa who says she is waiting for her manager to give feedback??? We asked her manager to call us, still no phone call. Eventually got response only to quote everything for rejection. The service from Brytes is unprofessional. If you are traveling in the future stay away at all cost. There consultants are negligent, there response is ********* and the company in whole is unprofessional. They quick to sell and unwilling help. Standard bank and master card should stop using them.
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Replies (4)
Bryte Insurance Company's replyOfficial
07 Sept 2020, 09:50Dear Mrs/Miss Dunlop
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Bryte Insurance Company's reply07 Sept 2020, 09:50
Official
Dear Mrs/Miss Dunlop
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
KD
Kim D's updateReviewer Update
07 Sept 2020, 09:54image.png 319.85 KB
KD
Kim D's update07 Sept 2020, 09:54
Reviewer Update
image.png 319.85 KB
KD
Kim D's updateReviewer Update
07 Sept 2020, 11:44image.png 1000.69 KB
KD
Kim D's update07 Sept 2020, 11:44
Reviewer Update
image.png 1000.69 KB
KD
Kim D's updateReviewer Update
07 Sept 2020, 15:24 Bryte Insurance is a useless and unprofessional company. I will continue to let people know this. Maria Karagorna likes to screen shot websites off the internet to suite herself. But when you screen shots and send back to her, she rejects them. It amazes me that reputable insurance company would even screen shot and send it to a client in the first place. Then she tells me to log a claim with Deloitte Australia for the liquidation of STA. When clearly she knows im from SA, not a very intelligent consultant. I still stand by: " The consultants are negligent, there response is ********* and the company in whole is unprofessional. They quick to sell and unwilling help. " Brytes should seriously look at taking further action internally with there negligent staff. I have lodge a complaint with insurance ombudsmen as feel that no matter what Brytes insurance will be rejecting all claims made not only me but by others as well. Bryte insurance is not treating customer as per TCF policy
KD
Kim D's update07 Sept 2020, 15:24
Reviewer Update
Bryte Insurance is a useless and unprofessional company. I will continue to let people know this. Maria Karagorna likes to screen shot websites off the internet to suite herself. But when you screen shots and send back to her, she rejects them. It amazes me that reputable insurance company would even screen shot and send it to a client in the first place. Then she tells me to log a claim with Deloitte Australia for the liquidation of STA. When clearly she knows im from SA, not a very intelligent consultant. I still stand by: " The consultants are negligent, there response is ********* and the company in whole is unprofessional. They quick to sell and unwilling help. " Brytes should seriously look at taking further action internally with there negligent staff. I have lodge a complaint with insurance ombudsmen as feel that no matter what Brytes insurance will be rejecting all claims made not only me but by others as well. Bryte insurance is not treating customer as per TCF policy