SB
Sduduzile B

1 reviews | Active since Mar 2023

20 Mar 2023, 14:25

TERRIBLE SERVICE!!!!!!!!!!!!!!.. if there was a Zero I would’ve given them instead of 1 star.

Bryte Insurance is such a nightmare to deal with. Zero communication or whatsoever…. One of their client’s worker bumped into my car on the 17th of December 2022..I was told to submit some documents to the Company’s insurance broker in Jan 2023 which I did instead of processing the claim they have been requesting me to submit the same documents over and over again telling me that something is missing everytime.. I would send emails every now and then to follow up but no one ever respond to those emails, I even tried to call but the calls always go straight to voicemail .it’s been 3 months now and this has not been resolved.I really tried to be polite and patient but I’m so sick and tired of this back and forth. I don’t understand why is it so difficult for them to process the claim because everything they requested is there and it’s all clear. I am still waiting for feedback up until now.

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Replies (1)
Bryte Insurance Company
Bryte Insurance Company's reply22 Mar 2023, 09:00
Official
Dear Miss/Mrs/Mr Sduduzile B

Thank you for bringing this complaint to our attention.

We will look into it as a matter of urgency and will get back to you.

If you are able to provide additional information, please send an e-mail to our customer services team at ***.

Kind regards

Bryte Insurance Company