Terrible service, delivery and feedback

I lodged a claim well over a month ago.<br> There was initially one assessor who asked all the relevant questions.<br> Next there was another who asked me every question twice over and seemed to be hell bent on not paying me out if there was the slightest loop hole he could find.<br> In the end I had to do his job for him which included chasing up the broker, answering numerous repetitive calls and even taking my own pictures of the site where the incident occurred after explicitly giving him all the details I could.<br> Now this went on for about three weeks and I have finally been told that they have asked a third assessor to look into this. Regardless, this has been about a week and I still have not heard from this third assessor.<br> How much has Zurich now spent on assessors to try get out of paying me a cent?<br> What is the point of me being insured when they seem to start on the foot of, I will not pay you anything if I can find any means to do so.<br> I realise that there are a lot of people out there that can and do abuse the system but if your insurance starts out with the stance of guilty until proven innocent, then what is the point of having insurance coverage at all?<br>