Terrible Service

My business was very badly affected by the April 2022 floods and we almost lost everything. Fortunately, we were insured, or so we thought! We logged the claim with our insurance and a loss adjuster was sent over to assess the damages. The loss adjuster and the suppliers that he appointed were extremely unhelpful, rude and ******. We logged a complaint against them and to our surprise there was no response from the insurance i.e. claims manager, claims handler etc. I am extremely disappointed at the way in which the claim has been handled with absolutely no empathy from the insurance or their service providers. I was under the assumption that in this country the practice of racial profiling and assuming that clients are "*******" just because they are non-white was a thing of the past. But to our surprise we have been sidelined, disrespected and disregarded with absolutely no communication and feedback from the insurance representatives. It is now 19 months since the flood and the claim has still not been finalised and we have not received the payments which are rightfully due to us. Do not insure with this company as they have no respect for their insured. They are perfectly happy to accept your premiums but rather reluctant to pay out for your claims.