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fredaliebetrau F

1 reviews | Active since Jun 2017

29 Jun 2017, 15:12

Terrible service

<p>A student drove into my daughter's car and his father submitted a claim to Bryte Insurance Company. After heaps of forms and emails, we submitted the last required documents on the 7th of June. We didn't receive any reply or payment and sent another email on the 14th of June. Still no reply or payment and another urgent email was send on the 22nd of June. After another week passed of no communication or payment, I sent another email on the 29th of June. This is very unprofessional and an appalling lack of service! Thank heavens we are not insured with Bryte Insurance Company.</p>

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Replies (1)
Bryte Insurance Company
Bryte Insurance Company's reply30 Jun 2017, 11:32
Official

Dear Mrs/Miss Liebetrau

Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.

If you are able to provide additional information, please send an e-mail to our customer services team at ***.

Kind Regards

Bryte Insurance Company South Africa