Stupidity

I had a accident on the 8 July 2017 then when I submitted claim I was told I don't have cover cause I didn't pay premiums who's is not true.after they realize their mistake the process the claim then cause delay again saying they need to reinvestigate again on the 10 agust when they suppose to pay the bank the day they can't do that but have to investigate again the premiums if the were paid, and up until today my claim is not settled cause they don't want to pay me until they receive the documents from the bank,I'm going public about this service and treatment