STILL WAITING FOR PAYMENT AFTER 5 MONTHS

I SUMITTED MY CLAIM IN AUGUST THEY TOOK THEIR TIME GETTING BACK TO ME, LUCKILY I ALWAYS NOTE DOWN THE PERSON I SPOKE TO, TIME OF CALL AND DATE, LONG STORY SHORT BY OCTOBER THEY SENT ME A RELEASE FORM WHERE I FILLED IN MY DETAILS TO GET PAYMENT, MY CAR HAD BEEN DAMAGED FOR MONTHS AND I ALREADY HAD QOUTES TO REPAIR, JUST WAITING FOR PAYMENT, ON THE 12 OCTOBER I SUBMITTED BACK THAT FORM WITH MY BANKING DETAILS, IT SAYS IT TAKES 30 DAYS TO RECIEVE PAYMENT BUT AFTER THE LONG AND BAD SERVICE HISTORY, I CALLED AND SPOKE TO JUDAS WHO THEN TOLD ME I WILL RECIEVE PAYMENT ON THE 13TH OF THIS MONTH!!! NOVEMEBER, TRUSTING THAT INFORMATION I WENT AND GOT A WONGA LOAN TO HELP BRIDGE THE GAP WITH THE FUNDS I HAVE TO GET MY CAR REPARED ALREADY CAUSE I WANTED TO GET THE SAME PRICE QOUTED, BEFORE THEY EXPIRE! TOMORROW WONGA WILL BE COLLECTING PAYMENT AND I DONT HAVE THE MONEY!!! WHAT AM I SUPPOSE TO DO NOW, WILL THEY PAY FOR THE CHARGES INCURED?! NO MAN!! THIS IS NOT HOW YOU DO BUSINESS, WHEN I CALLED TO FIND OUT WHAT HAPPENED I GET PASSED FROM ONE CONSULTANT TO ANOTHER, ITS LIKE NO ONE WANTS TO HELP ME!