Stalling and stalling, empty promises and lies

You can all relax because I have found the worst insurance company in South Africa.<br> <br> On the 22 of April 2015 one of Zurich's clients reversed his car into that of my grandmother, which my mother was driving at the time. My mother and grandmother are both pensioners.<br> <br> Since that day more than 3 months ago, even though the blame for the accident lies squarely with their client, Zurich has continued a non-stop process of stalling, trying to prevent paying out a relatively minuscule amount to repair the damages to my grandmother's only vehicle. One of their agents even phoned my mother and tried to convince her that Zurich was only liable for 70% of the damages.<br> <br> It has now been more than 3 months, and even though Zurich has received and reviewed all the necessary documentation and agreed to pay for the damages, it's still a matter of having to check with them every day, them flat-out lying about the date of payment, and that day passing. Repeat, repeat, repeat.<br> <br> They are acting like an insurance company that is totally BROKE.<br> <br> Zurich is the worst insurance company in South Africa.