Slow process and poor service

My car was damaged by a Zurich client.<br> Client lodged claim 21 May.<br> <br> o 1 June- he received confirmation from his broker that a claims verifier had been appointed and a claim number allocated (***). That day I received a call to confirm details<br> o 19 June client confirmed that the claims verifier had verified the claim and it was back with his insurer<br> o On 2 July client followed up, I had not heard anything from Zurich, they advised that I needed to call the 3rd party claims centre. I called same day and was told they required additional documentation from me <br> o Majority of these documents were provided same day and the outstanding documents were provided on 6 July<br> o The claim was allocated to an agent 08 July<br> o Claim was then only allocated to a negotiator 13 July<br> o 11 Aug I followed up & was told that the negotiator (Pule) was busy with the claim and would process it that day<br> o Today (14 Aug) I followed up with Pule. He advised that an assessor would be allocated today, and they would advise by 17/18 Aug what amount would be paid to me <br> <br> From comments on this forum I can see that this is just the beginning of the battle, securing payment is another battle altogether.