NS
Natalie S
1 reviews | Active since Jul 2012
26 May 2015, 15:27
Shocking service
We have been very disappointed following a Claim made on our Household Insurance Policy with Zurich who after stalling finally sent an unqualified Assessor to view our free standing fire which had cracked due to thermal shock.They refused to pay pay out for this claim although clearly covered by our Policy. They obviously hope we will just 'go away' and not pursue a Legal Route despite the Ombudsman advising us to do so Pursue tbis through legal channels Shocking lack of honesty integrity and professionalism. If you are with Zurich - beware! We have subsequently moved all of our Policies to another company.
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Bryte Insurance Company's replyOfficial
27 May 2015, 07:56Hello lumilupi2,
Dear Natalie,
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards,
Zurich South Africa
Dear Natalie,
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards,
Zurich South Africa
Bryte Insurance Company's reply27 May 2015, 07:56
Official
Hello lumilupi2,
Dear Natalie,
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards,
Zurich South Africa
Dear Natalie,
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards,
Zurich South Africa