Shocking Company

This is one of the worst experiences we have had and it not even our insurance company. In october 2018 one of Bryte insurance companies clients drove into the back of our car. We are not claiming from our insurance as this was totally their fault,so this becomes a third party claim. We submitted all the requested documents on the 29th of October. I phoned them last week to find out how far the claim was just to be told that the claim form was not attached to the file. Yesterday we asked them for an answer guess what,no answer.I asked them again this morning,still no answer. Going on 3 months now and my vehicle is still not repaired.Can the people there really be so *********** and how do you as a company secure new clients when you cant even get the basics right ? Love to see if this post is going to make any difference...........