1 reviews | Active since Mar 2012
Shocking BRYTE Insurance
We were supposed to have travelled to Mauritius in May 2020 for my daughter wedding. Due to Covid this could not happen. I had taken insurance with Bryte for the event. However, Bryte will not pay my air tickets as I am receiving "compensation" in the form of a Kulula bank account which will expire in November. 1. I paid for 4 adults and 1 infant on my personal credit card for the event. 2. The event was during COVID-19 lockdown and hence had to be cancelled twice due to the fact we could not travel because of restrictions. a. I have since lost my job and I do not have an income anymore b. My son is trying to work 3 jobs to survive and support his family. c. My daughter in law had to take a 25% pay cut to retain her job I provided a letter to Bryte from Kulula stating that my tickets were cancelled. Bryte refuse to payout due to the fact that Kulula is providing Vocuher that I can not use. They did not refuse my money for the insurance policy when I bought the policy. I am highly disgusted with the situation and Bryte Insurance as a company. Just another way that the consumer gets "Shafted"
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
