NC
Neville C

1 reviews | Active since Mar 2012

01 Jun 2021, 08:32

Shocking BRYTE Insurance

We were supposed to have travelled to Mauritius in May 2020 for my daughter wedding. Due to Covid this could not happen. I had taken insurance with Bryte for the event. However, Bryte will not pay my air tickets as I am receiving "compensation" in the form of a Kulula bank account which will expire in November. 1. I paid for 4 adults and 1 infant on my personal credit card for the event. 2. The event was during COVID-19 lockdown and hence had to be cancelled twice due to the fact we could not travel because of restrictions. a. I have since lost my job and I do not have an income anymore b. My son is trying to work 3 jobs to survive and support his family. c. My daughter in law had to take a 25% pay cut to retain her job I provided a letter to Bryte from Kulula stating that my tickets were cancelled. Bryte refuse to payout due to the fact that Kulula is providing Vocuher that I can not use. They did not refuse my money for the insurance policy when I bought the policy. I am highly disgusted with the situation and Bryte Insurance as a company. Just another way that the consumer gets "Shafted"

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Replies (1)
Bryte Insurance Company
Bryte Insurance Company's reply01 Jun 2021, 09:16
Official
Dear Mr Carlson

Thank you for bringing this complaint to our attention.

We will look into it as a matter of urgency and will get back to you.

If you are able to provide additional information, please send an e-mail to our customer services team at ***.

Kind regards

Bryte Insurance Company