**** of Bryte Insurance Company to not pay 3rd party claims

on June 11 2021 their client drove into my car. I then put in a 3rd party claim where I had al the evidence as well as the cctv video footage. Its been over a month now and I keep getting the same reply from from Donne Buis where she either can open the footage or she is waiting on her manager to decide if they will pay out the claim. she first indirectly told me that my husband was not telling the truth with regards to the accident then she gave me a due date by when she will get back to me but never did, I have to call her or email her to find out the process. I just feel that Bryte Insurance do this type of thing to make us feel that we need to give up on this types of claims. how many people have they been this to and left with fixing their own car?

regards Inshaaf Faraar claim number ***6