1 reviews | Active since Jul 2017
Revolting customer service
<p>Good day</p> <p>I feel like crying at the moment, I purchased a car and 10 days later some guy drove into me while i was parked on the accident zone. this resulted to a write off on my vehicle. My insurance advised me to calim to the third party. </p> <p>The third party is not helpful at all, i had to scream inorder to get my claim assisgn to someone, it was finally assisgned to a rude guy called Andile Vazi after three days. I have sent emails and nenerous calls but this **** comapny is not assisting at all. the rude guy Andile said if i am unable to wait- why i do not claim with my insurance. He also advised that it can take two months so i should relax.</p> <p> </p> <p>What breaks my heart is the way these agents speak to their customers, they do not understand emergency at all. I have asked to speak to the manager for serveral times but i will be advised he has knocked off but time was around 15:30. The managers name is Seth Magobane. </p> <p> </p> <p>I have never received just disappointing customer service at all and for Andile Vazi, shame on him!</p> <p> </p>
Dear Mr Somwahla
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind Regards
Bryte Insurance Company
Dear Mr Somwahla
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind Regards
Bryte Insurance Company
It is a month and a day still no resolution on my compliant. After i have wrote a review the bryte insurance manager did call me back for like three times. Everytime i call to seek update i am rudely advised by Andile Vazi that " he will not give me an update daily" . The sad part is that when i call to seek for an update he gives me attitude.
When i speak their client who is the guy who drove into me, he advises me that he was assisted and i am not. I have been sending emails to Andile Vazi telling him that after tens day which has expired- i am expected to pay for storage where my vehicle is. As an agent that works for a company i believe it is their responsibility to update the customer to revent custome ron calling everyday.
I just called and one of their agents dropped the line on me as i asked to speak to Seth Magobane the manager. I went to speak to Andiel the rude guy, he tells me that Seth is not in but the previous manager told me he is on another call.
I will like to know what should i do as i am not asssisted by this insurance, teh service is outrageous, i need to pay installment and insurance of a car i do not even owe. i am left with no choice but to escalate to the ombudsman.
Most people in South Africa drive without insurances because of such treatment, one pay for insurance of a large sum to prevent the worse, but when the worse happens no one is asssisted! I am beyound words to explain how angry and emotional i a.
It is a month and a day still no resolution on my compliant. After i have wrote a review the bryte insurance manager did call me back for like three times. Everytime i call to seek update i am rudely advised by Andile Vazi that " he will not give me an update daily" . The sad part is that when i call to seek for an update he gives me attitude.
When i speak their client who is the guy who drove into me, he advises me that he was assisted and i am not. I have been sending emails to Andile Vazi telling him that after tens day which has expired- i am expected to pay for storage where my vehicle is. As an agent that works for a company i believe it is their responsibility to update the customer to revent custome ron calling everyday.
I just called and one of their agents dropped the line on me as i asked to speak to Seth Magobane the manager. I went to speak to Andiel the rude guy, he tells me that Seth is not in but the previous manager told me he is on another call.
I will like to know what should i do as i am not asssisted by this insurance, teh service is outrageous, i need to pay installment and insurance of a car i do not even owe. i am left with no choice but to escalate to the ombudsman.
Most people in South Africa drive without insurances because of such treatment, one pay for insurance of a large sum to prevent the worse, but when the worse happens no one is asssisted! I am beyound words to explain how angry and emotional i a.