Release Claim

If there was a way to put a 0 I would definitely rate the service received a 0. I have been dealing with a claims specialist by the name of John Dadswell. If he is not on lunch, he is on annual leave or off sick but you just cant get hold of him. From his colleagues apparently no one else in the company knows how to view the ref no that I have (how convenient)

I have been waiting for my payment from the 11 May 2022 thats the date the release form was sent to him. Up until today no payment. He sent a proof of payment referencing Namibia but I live in SA. I have no idea why they use a namibia branch code on the payment. Last week Friday he says they have resent the money to the correct branch code and still today almost one month later there is nothing.

Im so annoyed at these people, I need someone senior to be in touch with me or I need my money in my account today if indeed it was done last week as he says. I cant be holding on the line for more than 15 minutes holding for john who is the only one who can view the ref number I have, like how idiotic is that? in the whole building /company no one can assist. I have never seen such incompetence like even when you send the money you send it to Namibia. People do not take pride in their work its so disappointing.

I have been patient enough I am tired.