Poor services and unprofessional supplier

Bytes Insurance rejected my claims their reason was based No insured peril operated but the assesor was not in my property to assesor the damage ,when when i took it up with them they sent an assesor 10 days later ,I am still waiting for the report from the assesor

Claim number: Cl738248 Policy number: PSGBC*** Dear Sir/Madam WITHOUT PREJUDICE AND WITHOUT ADMISSION OF LIABILITY We received your claim under the above policy arising from event that occurred on the 04 April 2020. The claim is hereby rejected, and our decision is based on, but not limited to the following: No insured peril operated. We respectfully refer you to the following section (s) of the policy wording: Buildings Defined Events BryteSA makes no admission regarding your claim and all our rights under the policy remain reserved.