Poor service delivery

Its unfortunate that a customer has to keep asking on the company they pay a monthly premium to to follow up on an outstanding recovery dragging on since November last year. Yes we can all blame COVOID but sooner or later one needs to take responsibility for a job they paid to do. The only time they follow up is when I ask them for a progress report. Once again today nothing has happened for another month. No follow up on actions to be taken no nothing.. Very poor recovery department. Maybe time to move on to another insurer.