Poor service

i am disgusted with the service i got from this insurance company. I have been trying to get hold of their 3red party claims department with no success. Firstly i got a rude guy assisting me called Musa Chauke belittling me as i didn't know what i was talking about. Eventually he sent me the documents to fill in. I sent them back last week already. There is no acknowledgement email to say he received them or not. I try to call his line it rings to voice mail. I even tried his supervisor Lesego Nkaekae. Her email bounced back. Her line doesn't get answered. The only line that get answered is the switch board n the enquiry line. The whole week this week i have been trying to get feedback with my claim with no success. I feel ignored by Musa as i sent him few emails and there is no response from him what so ever. Its been 3months their client bumped my car n it is still not fixed till this day. The very Musa told me if i didn't call they were not going to call me but now that im trying to get help, he no longer answers my calls nor my emails. I wonder if this is how they treat their 3rd party claims or its just my back luck. I need my car fixed