Poor roadside assistance, bryte does not care

I called in to get my car battery boosted. The call was dropped 3 times. Transferred to the incorrect insurance company 4 times. I have been waiting 15 minutes to get a callback after I contacted my broker. This is really scary to know as to how little your insurance company thinks of you in times of an emergency. I have been waiting a total of 45 minutes now with no assistance logged.