Poor and slow Service

Had a 3rd party claim number: BB2624/1 through Zurich Insurance which has been going on since 31/01/2016.<br> It has been over a month already back and forth sending documents which I understand, however we got to the end and the release letter for the claim to be paid out was sent to Nkuli on the 03/03/2016 and to date my claim still has not been settled. I called Nkuleleko on the 08/03/2016 and she informed me that she had received the letter and the claim would be paid out in 2-3 working days, when I called her on the 10th she stated that the claim was in fact paid on the 09/03/2016 but this morning still no funds reflect. How would Zurich like to drive around in a car with a broken mirror and deep scratches on your door for a month and a half? I informed them I will be going on holiday and that I would like the repairs done to my car prior to departing for holiday yet there was no urgency. I would like the claim to be paid out and settled today, the service and information I have received is shocking and lacks understanding and commitment to have my claim paid out. Why do I have to beg a 3rd party insurance company when I have adhered to all processes and now I must just wait!