Phone communication impossible

I have been using Bryte Insurance for many years and thankfully never had to claim. The day has arrived when I require assistance for baggage claim and what a disaster. I have been waiting for 30 minutes on phone and have been told I am first in line, please be patient. Unfortunately my patience has run out. No matter what, this will most probably be the last time I will use Bryte. There must other reliable insurance companies out there. I would like to say goodbye to Bryte.