Pathetic, uncaring, lackadaisical, total disregard for feedback.

I am a third party claimant on an accident that occurred in April this year. The absolute disregard for any form of assistance, information, desire to communicate, lack of action or follow up is disgraceful. The telephone lines are constantly unclear and ability to communicate in any comprehensible manner is totally lacking. If this is what Brytes TCF policy - treating customers fairly - is about then you'd better think twice about insuring with them.