1 reviews | Active since Jul 2016
Pathetic Service! #ZurichMustFall
<p>Early this year I took a short term insurance with the company Zurich Insurance Company for my car and later on I insured my 3 phones through the Brolink brokers. A month ago I submitted a claim with them where my phones where ****** and they refused paying my claim by showing me a certain clause that I wasn't told about when I signed the T's & C's. </p> <p> </p> <p><br />When I took this insurance I specifically requested for Comprehnsive Cover and that I am sure about they can find it in the record of the Telephonic conversation when they were offering the product to me. It took a month for them to come back to me about the results of the claim, after many calls and the a week before they declined my claim they told me that my Insurance is no longer with them, but it's with Momentum and that was only confirmed to me by phone as well.</p> <p> </p> <p><br />I write this message having saddened and disapointed by what these other insurance companies do! Instead of delivering what they promise to people, they are look for reasons to decline your claim!</p> <p> </p> <p><br />Your level of service is very low and pathetic and that's one of the reasons you will be loosing clients day in and day out.</p>
Dear Mr/Mrs/Miss Klaas
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at Kind Regards
Zurich South Africa
Dear Mr/Mrs/Miss Klaas
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at Kind Regards
Zurich South Africa
