Pathetic service

My vehicle has been in to auto body specialists since November 2023, for hail damage.

The autobody specialists advised the insurance for a new bonnet however it was repaired, upon taking advi*****t from BMW themselfs with such significant damage on the bonnet repairing will cause warping over time, who will then cover the warp?

Secondly the entire body was resprayed and my bumpers were not blended in, my brother in law who parked off next to me during the hailstorm his insurance approved blending in of the bumpers. Not blending in my bumpers has devalued my car and it is the responsibility of the insurance to act in the clients best interest. I have been battling through my broker for this for almost a month and no response.

Absolutely pathetic service