PATHETIC SERVICE

Their client drove into my car in May already. They have asked me to send photos, quotes, but after a month they sent me requesting the same documents with a form that must be completed. Well i have sent it through, and still waiting for them to get back to me. Sending emails, they open the emails as I get a receipt, but NEVER will anyone reply. I even tried to phone, but can't even speak to Musa(who is not working there anymore) and Thomas never available. I'm still driving my car like this as I don't have the money to fix it and it wasn't my fault that their client drove into me. This service is pathetic!!!!!!