Pathetic Service

My vehicle was involved in an accident on the 9th of February 2015. I submitted my claim with Zurich Insurance the insurers of the truck that collided to my vehicle. I was requested to submit documents which I did and the matter dragged. on the 19th of March 2015 I contacted Zurich as was informed Pule would be dealing with my matter and he had 30 days Turn around time. Claim no: ***. I contacted Pule because the damage to my car was serious. He told me the same 30 days turn around time. I waited patiently for him but he never called me during that time at all. I contacted Zurich on the 19th of may 2015 a day before the turn around time collapses then I am told by Pule that I will get a call in two days from the assessor. What was he doing with my claim this whole month really. The way I understand with turn around time is that the matter will be resolved within a month time and not the other way round. I am extremely upset with this service because I would not be dealing with Zurich had their client had not caused damage to my vehicle. It is extremely frustrating when even a supervisor cannot be reached. I tried in vain to reach the Supervisor Samantha Arnagiri to report this.