Pathetic communication, delaying to pay out a claim and they are a nightmare!!

Bryte Insurance is probably the worst insurer ever! You try and call Allan Shelton and you can NEVER get hold of him. I am sure he is deliberate.

Their client Bakers Logistics truck driver drove into me as we were about to turn at the Samrand robot and he did not stop. When you bump into someone, you automatically stop, but their clients Driver Stanley Mashala kept driving into me. Their clients truck was in the wrong lane and then the truck driver says to me at the scene "I should know trucks take 2 lanes to turn" so if that was the case why was he not in the lane on the right where he would have had more scope for turning?? Again the worst was when he kept driving into me to the point where I thought my car would overturn. My doors are damaged on the passengers side and the one doors needs to be replaced completely. Their clients driver then gets out of the car with his buddy and then start trying to bully me, intimidate me and try to pin this all on me, which was ***ist as I was a woman alone and he claimed that I was negligent. Its like me saying that when I bump into a pedestrian. I have the bigger car so I should check. He had the bigger vehicle so why did he not take extra caution as his vehicle can do more damage than he realises!!! I reported it to the unhelpful police station, got a case number and everything. Bakers Logistics registered my claim and asked me for quotes and all the relevant documentation. I was told that I need not resubmit anything. Allan Shelton from Bryte Insurance is so unprofessional and unhelpful he keeps asking for documents left right and centre and his Manager Sarika doesnt even know what goes on in her team. I was even asked to bring forth a witness, NO ONE stopped to help, and with COVID people are too scared to talk to strangers. I mean really!!!! He then asks why am I claiming from their client and I told him it was not my fault and that he should request the footage. He did not even do that until I phoned Bakers to ask what is going on. I have let my insurer know as they required the 'no claim letter', but I feel that Bryte is stalling this process so that they dont have to pay my claim and try and ***** me over. I dont have 37k to fix the damages their clients driver caused, nor do I have the money for excess!! They are such vultures really!!

Then Allan claims that they cannot skip a process! A load of ****. How can it take 3 years for the claim to be sorted??? They dont communicate or provide feedback. If Bakers wasnt prepared to pay out my claim why put me through this process??? He also has the nerve to tell me dont contact the client, but how else do you get any feedback??? Its almost 2 months since the accident happened and I am still waiting with no reassurances or anything!!!

I see I am not the only one who has an issue with Bryte Insurance Company, but their unfair practices will reach the ombudsman and if I sue them, I won't just sue for my cars damages I will sue them for my time being wasted and being so unprofessional.