outrageous treatment

<p>It is a month and a day still no resolution on my compliant. After i have wrote a review the bryte insurance manager did call me back for like three times. Everytime i call to seek update i am rudely advised by Andile Vazi that " he will not give me an update daily" . The sad part is that when i call to seek for an update he gives me attitude.</p> <p> </p> <p>When i speak their client who is the guy who drove into me, he advises me that he was assisted and i am not. I have been sending emails to Andile Vazi telling him that after tens day which has expired- i am expected to pay for storage where my vehicle is. As an agent that works for a company i believe it is their responsibility to update the customer to revent custome ron calling everyday. </p> <p> </p> <p>I just called and one of their agents dropped the line on me as i asked to speak to Seth Magobane the manager. I went to speak to Andiel the rude guy, he tells me that Seth is not in but the previous manager told me he is on another call. </p> <p> </p> <p>I will like to know what should i do as i am not asssisted by this insurance, teh service is outrageous, i need to pay installment and insurance of a car i do not even owe. i am left with no choice but to escalate to the ombudsman.</p> <p> </p> <p>Most people in South Africa drive without insurances because of such treatment, one pay for insurance of a large sum to prevent the worse, but when the worse happens no one is asssisted! I am beyound words to explain how angry and emotional i a. </p>