RV
Rav V
1 reviews | Active since Sept 2012
02 Nov 2020, 20:09
Non-existent customer service!
I booked and paid in full which included a cost for comprehensive travel insurance with Bryte for a trip abroad with a well established travel agency which I can only assume now no longer exists as the business is no longer contactable.
I was "sold" this insurance pre-lockdown advising that should there be any travel restrictions, I would be able to claim back in full for amounts paid.
I've recently completed all the documentation and submitted all the relevant information made available to me by the travel agent and to date, despite a few follow-up emails, I've received no response from Bryte to either advise if my claim has been received or the status of the claim.
It was not surprising though, considering the poor reviews online.
Helpful (0)
Replies (5)0
Replies (5)
Bryte Insurance Company's replyOfficial
02 Nov 2020, 20:31Dear Raveshin
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Bryte Insurance Company's reply02 Nov 2020, 20:31
Official
Dear Raveshin
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention. We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Bryte Insurance Company's replyOfficial
05 Nov 2020, 16:46Dear Raveshin
Thank you for engaging us regarding your complaint. We are pleased to have been able to assist you in resolving this matter.
As per our direct communication, please feel free to get in touch should you require any additional support.
Keep well and best regards.
The Bryte Insurance Team
Bryte Insurance Company's reply05 Nov 2020, 16:46
Official
Dear Raveshin
Thank you for engaging us regarding your complaint. We are pleased to have been able to assist you in resolving this matter.
As per our direct communication, please feel free to get in touch should you require any additional support.
Keep well and best regards.
The Bryte Insurance Team
RV
Rav V's updateReviewer Update
05 Nov 2020, 16:55Dear Bryte
There has been no resolution, I was asked for documents I do not have considering when I booked and paid for the trip, it was a month before the lockdown.
Thereafter I was unable to contact the travel agency as they were not operational and when the lockdown was lifted to allow trade within the industry, the travel agency was unreachable and now I have reason to believe have shutdown.
Unsure what feedback was given on your end but I have no received a response in respect of my claim.
There has been no resolution, I was asked for documents I do not have considering when I booked and paid for the trip, it was a month before the lockdown.
Thereafter I was unable to contact the travel agency as they were not operational and when the lockdown was lifted to allow trade within the industry, the travel agency was unreachable and now I have reason to believe have shutdown.
Unsure what feedback was given on your end but I have no received a response in respect of my claim.
RV
Rav V's update05 Nov 2020, 16:55
Reviewer Update
Dear Bryte
There has been no resolution, I was asked for documents I do not have considering when I booked and paid for the trip, it was a month before the lockdown.
Thereafter I was unable to contact the travel agency as they were not operational and when the lockdown was lifted to allow trade within the industry, the travel agency was unreachable and now I have reason to believe have shutdown.
Unsure what feedback was given on your end but I have no received a response in respect of my claim.
There has been no resolution, I was asked for documents I do not have considering when I booked and paid for the trip, it was a month before the lockdown.
Thereafter I was unable to contact the travel agency as they were not operational and when the lockdown was lifted to allow trade within the industry, the travel agency was unreachable and now I have reason to believe have shutdown.
Unsure what feedback was given on your end but I have no received a response in respect of my claim.
RV
Rav V's updateReviewer Update
30 Nov 2020, 17:09Dear Bryte
As usual no further responses from you even after numerous follow-ups. Please let me know what's the status of my claim? It is extremely frustrating that I continuously get asked for documents and then when I send it, there is no replies to my follow-ups on the status of the claim.
As usual no further responses from you even after numerous follow-ups. Please let me know what's the status of my claim? It is extremely frustrating that I continuously get asked for documents and then when I send it, there is no replies to my follow-ups on the status of the claim.
RV
Rav V's update30 Nov 2020, 17:09
Reviewer Update
Dear Bryte
As usual no further responses from you even after numerous follow-ups. Please let me know what's the status of my claim? It is extremely frustrating that I continuously get asked for documents and then when I send it, there is no replies to my follow-ups on the status of the claim.
As usual no further responses from you even after numerous follow-ups. Please let me know what's the status of my claim? It is extremely frustrating that I continuously get asked for documents and then when I send it, there is no replies to my follow-ups on the status of the claim.
RV
Rav V's updateReviewer Update
05 Jan 2021, 10:29Dear Bryte
We are now in 2021 and since my last comment there has been no response whatsoever or even just an update to advise that my claim is work in progress.
Please may I have an update.
We are now in 2021 and since my last comment there has been no response whatsoever or even just an update to advise that my claim is work in progress.
Please may I have an update.
RV
Rav V's update05 Jan 2021, 10:29
Reviewer Update
Dear Bryte
We are now in 2021 and since my last comment there has been no response whatsoever or even just an update to advise that my claim is work in progress.
Please may I have an update.
We are now in 2021 and since my last comment there has been no response whatsoever or even just an update to advise that my claim is work in progress.
Please may I have an update.