No response to claim in 3.5 months

On 25 of Oct '14 my car was bashed whilst parked by a reckless driver.My insurance advised me to claim directly from the insurance company from the person who caused the accident. I contacted the brokers that were supp**** to me by the person who caused the accident. The broker is dealing with Zurich Insurance Company. Zurich first asked for a ridiculous amount of documentation which I had to take a half day off work to organize. I then sent this through to the brokers who then forwarded to their contacts at Zurich. We received no feedback until after a month I ask for the brokers to follow up. Zurich said they needed more documentation! Of course they left it a month in pending status without just communicating their further needs. I completed the documentation and it was sent to them. More silence. I waited another month. I was told that they were short staffed over the xmas period. I waited for after holiday period and then followed up again. Brokers received feedback once again that the claim had not been tended to, but would be marked as urgent. 2 weeks later we followed up again. Still nothing. A further follow up and still nothing. 3.5months and not even one call!