No response in almost 2 months

Can't complain about the service as there is none, this company doesn't even deserve a single star.

I took the Bryte Youth Travel insurance, 360 days. For my work abroad in the USA. At R3960

I arrived in the US on the 12th of March 2020, and had to leave the US on the 24th of March 2020. Due to the COVID-19 pandemic.

I made a claim on the 22nd of April 2020, under section 4(trip cut short) & section 10(natural disaster)

Lucinda Ferreira is supposed to handle my claim, but I haven't heard from her in over a month and a half. Almost 2 months. Which is unacceptable

I understand that immediate response is not possible, because of high call and email volumes, due to the pandemic, I respect that. But how can you not respond to my email in almost 2 months time

Looks like the proses of taking our money is fast, but when claims are made by us, there's no response

If you can't reply on a single email in almost 2 month's time, you guys might as well close your doors.

I feel bad to name and shame you guys, I am not that type of person who like to do it. However I feel this is necessary, as I don't want other people to fall in the same trap as me.

Wouldn't recommend Bryte Insurance at all, what if I had to make a medical claim in America, would I also have to wait 2 months + for response?

What a joke, would rather recommend another insurance company.