No one can beat Zurich Insurance Company ridiculous poor claim process

<p>On the 5th of May 2016 a vehicle from Maralco Plant Service drove into my car changing lane without proper observation, Pictures, an accident report and all supporting documentation was sent to them the following day 6th of May 2016, a Broker from Benneton Insurance Brokers could only advise me of a register claim on the 26th of May 2016 it therefore took them 21 day to just register a claim. After the notification I was instructed to make contact with Zurich Insurance to request claim form from them, after another 2 week struggle with Zurich I finally got the documentation the 5th of June 2016 a month after the accident. On the 6th of June I submitted all documentation certified with quotation for repair. After bi daily follow-up an assessor was assigned for inspection of the 18th of June, the assessor report was made available on Monday the 25th a request access payment was only sent out to Maralco on the 7th of July 2016, and confirmation of payment was done 12th of July 2016. From date of accident this claim is 67 day in progress, today I was informed once I receive the offer of settlement who nobody know how long this will take I still need to wait another 30 days for settlement. Andile Vazi who is the claim officer at Zurich has never once returned my call I spoke to his manager Zeph on some occasion who also made commitment but with no outcome, Speaking from a personal point of view as well as business owner myself I have never dealt with an insurance company with this poor service delivery and do not feel that 90 day plus is an acceptable term to settle a 3rd party claim, I could not get hold of a customer care agent nor a sectional manager, No one in Zurich offers any customer support, This is not only a financial implication but also impact on my work relationship as I cannot deliver the service I was appoint for as my vehicle is not road worth.</p>