No Bright service from Bryte Travel insurance

I travelled from JHB to Auckland in early August, as I am a Standard Bank Platinum Credit Card holder I get automatic cover from Bryte. My one suitcase has going missing on my Qatar airways flight, now in trying to reach out and contact Bryte from Auckland seems to be impossible as they dont respond to emails, but I am sure if this was a sale they would respond super quick like they normally do