AG
Antonio G
1 reviews | Active since Jun 2021
17 Jun 2021, 14:53
NO ASSISTANCE WITH CLAIM WHATSOEVER!!!!
Claim No ***8. (No Response /No Feedback /No form of communication whatsoever absolutely nothing.Its been well over a month now as on the 30th April we were involved in a accident (not at fault) Long story short we received no assistance whatsoever from the person who bumped into us (Mohammed Adam's) after having to beg and plead we got a hold of John in 3rd Party Claims Department and was told that our file was not even submitted as yet.. My patience has run out and is ready to take the next step to escalate the matter to the ombudsman if we have not received not only feedback but a way forward as well. This is my number *** /*** email ***. My Wife's details ***.
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Replies (2)
Bryte Insurance Company's replyOfficial
17 Jun 2021, 16:15Dear Mr Green
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Bryte Insurance Company's reply17 Jun 2021, 16:15
Official
Dear Mr Green
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
Thank you for bringing this complaint to our attention.
We will look into it as a matter of urgency and will get back to you.
If you are able to provide additional information, please send an e-mail to our customer services team at ***.
Kind regards
Bryte Insurance Company
AG
Antonio G's updateReviewer Update
17 Jun 2021, 19:54Good evening, kindly note that we will be requiring a courtesy vehicle as soon as my vehicle gets taken to the panel beater as I am being inconvenienced due to your highly *********** staff that is delaying the process. If no feedback is received soonest this matter will be escalated to the ombudsman tomorrow.
AG
Antonio G's update17 Jun 2021, 19:54
Reviewer Update
Good evening, kindly note that we will be requiring a courtesy vehicle as soon as my vehicle gets taken to the panel beater as I am being inconvenienced due to your highly *********** staff that is delaying the process. If no feedback is received soonest this matter will be escalated to the ombudsman tomorrow.