more than 3 months no payment

I have never had such bad service from any company ever.<br> <br> I bought a car, lady drove into my parked car after having it for one day. It is now 3 months and 1 week since the accident.<br> <br> Issues:<br> 1. They opt to pay me R2000.00 less than quote for my car to get fixed. (New Volvo V40 R-Design) After lots of struggle realized they wont budge, so I settled.<br> 2. I have a email from \Andile Vazi\"Good Evening Mr Graham,<br> <br> Kindly note that you have signed the release on the 02/03/2016 and the<br> payment will reflect into your bank account around 02/04/2016 as stated in<br> the release form.\"<br> <br> It is now the 7th, NOTHING!!! I can not believe that this is how a company does business, and will try my best to take this to some kind of paper or Carte Blance, How third party claims gets handled by this business.<br> <br> Pathetic!!!"