Mislead by one plan sales

I took out one plan insurance for my pet in August 2025 prior to this i was with a other insurance for 5 years . When I took out the insurance I advised the consultant of the age of my pet and he said that is no problem my specific concern was that my pet is older but active and I have not had issue with him before. This is the first major concern he has picked up.Despite the consultant refusing to reconsider the outcome based on the information i was given and shared with her ,her response that she is fermi**** with the terms and conditions and they will take my dispute into consideration going forward but for this case there is not help. If I was give the headsup I would have never gone with One plan. I would have stayed with the previous insurance. Ive come to the conclusion that its easy for insurance to hide behind class when they have a responsibility to share information as unit . Sales should know the likelihood of rejections and how to sell options to people ,if not they should not be in the position to offer service if you going to be half hearted with information. Im going to repeat if I was informed that it would not be feasible to move my 10 year hold dog over cause I asked her said its fine .