Manager with Bad attatude, no custormer skills

3rd party Claim.<br> <br> My car got hit by this lady who insures with Zurich insurance. We went to the police station and she admitted that she was in the wrong. I just called her insurance and spoke with a customer care person/supervisor SAMANTHA ARNAGIRI who was a bit rude. She told me that I wasn't her client and I was apparently the one who caused the accident. I have asked her to send me a written copy stating that her client said I was in the wrong and she agreed. I am yet to receive that copy, she avoids taking her calls and the fact that she has not returned any of my calls frustrating.<br> <br> If your customer service department treats people in this manner Zurich, you will loose future clients.