Jennifer Lotter

On the 3.11.2021 Bryte Insurance put through debit orders - it appeared- across the country - that were triplicated - our Business account no exception. We contacted our brokers FNB in Bethlehem - and after many many many emails and phone calls asking to have the duplicated debit orders reversed- we finally contacted our bank and had 2 of the three reversed. Cut a long story short - Bryte finally reversed the amount- so now reversed twice- with notification they will contact all clients. On the 25 November - without so much as an email or call - they put through the duplicated amount against our bank again - it was reversed by our bank. On 20th DECEMBER -REALLY - without so much as a contact or by your leave- they again put through an amount equal to the two duplicated payments. Fortunately our rental payment went in after that -so the amount was again reversed by our bank. On the 16th Of February we were contacted by our brokers to say we owed this amount to Bryte and if not paid BY THE 18TH FEB - REALLY !!we would be handed over to attorneys. Still no one from Bryte has so much as contacted us - AND TO BOOT- THE AMOUNT WAS WRONG SO AN ******* AMOUNT HAD BEEN debited on 25.11 and again 20.12. Bryte has made NO ATTEMPT to re-imburse us - or I would think any other clients - for time and money spent on trying to get this sorted out - OR IN FACT TO PAY FOR ANY BANK CHARGES related to their debacle. I have done a spread sheet showing all monies in and out - and in fact shown that the amount owed is MUCH less than Bryte are demanding - OR THEY WILL HAND US OVER- and I have also deducted bank charges incurred. Still not so much as an apology - in fact a BIG ONE as they were trying to put through ******* amounts to our account. This is all pretty disgusting - has any other client experienced this inefficiency and high handed behavior from Bryte Insurance Brokers.